Four realistic communication challenges
Missed deadlines, defensive reactions, difficult high performers, and sensitive conversations. Each employee has a distinct personality and hidden context learners uncover through active listening.
The Feedback Lab
Difficult conversations. Meaningful practice.
An AI-powered workplace conversation simulator helping first-time managers balance empathy with accountability — before the real conversation.
04Workplace simulations
05Training modules
07Communication competencies
01Audience
New managers and first-time team leaders navigating feedback, performance concerns, and workplace conflict.
02My role
Learning experience and instructional design, AI simulations, assessment, coaching feedback, and UX design.
03Tools used
Articulate 360 · Base44 · Generative AI
01 / THE PROBLEM
Knowing what to say isn't knowing how to say it.
Real conversations are unpredictable. Managers need to listen, respond to emotions, and make decisions in the moment — not just recognize the correct multiple-choice answer.
Learn it. Practice it. Improve it.
Five short training modules connect essential communication principles with four open-ended employee simulations. Learners respond in their own words, receive personalized coaching, and revise their approach.
- 01Learn
- 02Practice
- 03Receive feedback
- 04Revise
- 05Retry
- 06Reflect
03 / DESIGN APPROACH01 02 03 04 05
Purposeful design. Practical learning.
Produce a response, not select an answer
Learners type what they would actually say. The AI employee responds to their choices, creating opportunities to ask questions, adapt, and practice communication in context.
Feedback becomes another learning opportunity
The coach evaluates seven competencies: clarity, specificity, empathy, active listening, curiosity, accountability, and actionability. It explains what worked, what could improve, and why — then invites revision.
Support that gradually steps back
Guided Mode offers reminders, hints, and immediate feedback. Practice Mode allows optional coaching. Challenge Mode ends with a performance review after an independent conversation.
Reflect beyond the conversation
Behind the Conversation reveals the employee's perspective. A reflection journal and learning dashboard help learners identify strengths and prepare for real workplace situations.
Built for real-world use.
01
Learning Academy
Five modules covering constructive feedback, SBI, active listening, empathy, and collaborative problem-solving.
02
Coaching & Revision Studio
Personalized corrective feedback and opportunities to rewrite responses and explore alternative conversational outcomes.
03
Workplace application
Reflection and conversation-planning tools support transfer from simulation to managerial responsibilities.
These are design outputs and intended outcomes. Learner performance results require prototype testing and evaluation.
REFLECTION
Learning that transfers.
Good training creates opportunities to practice a skill, not just understand it. This project reinforced my focus on what learners can actually do — and how feedback helps them improve.
Adult learning · Experiential and situated learning · Scaffolding · Deliberate practice · Formative assessment · Learning transfer
Explore the simulation